Privacy Policy

1. Introduction

Welcome to Barbara’s Answering Service. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect
We collect the following types of information:

• Personal Information: Name, phone number, email address, and any other information you provide when contacting us or using our services.

• Business Information: Details related to your business needs, including call management preferences and integration requirements.

• Technical Information: IP addresses, browser type, operating system, and other similar data collected through cookies and analytics tools.

• Call Data: If you use our answering services, we may collect and store digital call recordings for quality assurance and monitoring purposes.

• Form Data: Information collected through online forms, including name, email address, phone number, and message content.

3. How We Use Your Information
We use the collected information to:

• Provide and improve our answering and communication services.

• Respond to inquiries and support requests.

• Manage client accounts and billing.

• Monitor and assess service quality.

• Ensure compliance with legal and regulatory obligations.

• Send text messages as per user consent, including appointment reminders and service notifications.

4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. However, we may disclose your information:

• To service providers who assist in our operations under strict confidentiality agreements.

• When required by law, regulation, or legal process.

• To protect the rights, property, or safety of our business, clients, or others.

5. Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. Our employees are trained on best practices for data protection and confidentiality.

6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience. You can manage your cookie preferences through your browser settings.

7. Your Rights and Choices
You have the right to:

• Access, correct, or delete your personal information.

• Opt-out of marketing communications.

• Request information on how your data is processed.

For any privacy-related inquiries, you may contact us at info@barbarasanswering.com.

8. Opt-Out Policy
You have the right to opt out of receiving communications from us at any time. To opt out, you may:

• Click the “unsubscribe” link in marketing emails.

• Contact us at info@barbarasanswering.com with your request.

• Adjust your preferences in your account settings if applicable.

• Reply “STOP” to text messages to unsubscribe.

We will process your opt-out request promptly and ensure you no longer receive unwanted communications.

9. Retention of Data
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

12. Contact Information
If you have any questions about this Privacy Policy, you can contact us at:

Barbara’s Answering Service
Claremont, California
Email: info@barbarasanswering.com