Barbara’s Answering Service has the technology to do digital call recording required by your business. These recordings help monitor call performance and provide data to the business owner on what to improve.
The assurance of quality service is one reason why you need to record the calls received. Such recording may come in handy ifor agreements or commitments made either by your company or the client.
Please bear in mind that Barbara’s Answering Service will only provide this service as long as it abides by the existing state and federal laws.
Digital call recording have the following benefits:
- Ability to control service quality on phone calls
- Improve customer support
- Improve sales and service efficiency
- Ability to analyze calls and derive information from data
- A protection in case there are disputes
- Comprehensive client records and documentation