Digital call recording automatically records incoming and outgoing business calls. This facility is vital for businesses that need to monitor call agents to maintain quality of customer service. Call monitoring is also used for training new employees and see how they are progressing. One other advantage is recorded calls can be a tool for resolving conflicts and disputes.
Barbara’s Answering Service can provide unlimited storage and recording of all calls. The company can also disable and enable call recording for any of route telephone numbers and specify which staff has access to these recordings. Options for other features would depend on the service plan.
What you can do with call recording?
- Record outgoing and incoming calls
The importance of call recording cannot be discounted. Businesses who value the quality of customer service and monitor this can benefit from voice communication recording. The business now has a way to know if this function is handled properly.
- Available for dispute handling
Organizations should be prepared for dispute cases. It is common for businesses to face payment or legal disputes. Having recorded voice communications can be vital for such scenarios.
- Monitoring and training of staff
Business owners should have a way to check how the staff are handling clients. With recorded calls, there is a way for feedback and monitoring. Management can then implement measures for mistakes
- Enable or disable who can have access to recordings
The facility can be specific to who can record and/or listen to recordings. This security measure can be implemented so that business owners can control access.
- Storage of recordings
Depending on the plan, Barbara’s Answering Service can store the recordings for a day or several years. They can provide unlimited storage as well. The organization can review digital call recordings when they are needed
- Helps to maintain quality customer service
Having a way to monitor staff call activities allows management to constantly maintain quality of customer care.
Barbara’s Answering Service can take care of your need. Call them for any requirement on digital call recording services.