Build an Outstanding Customer Experience Strategy
Businesses that provide positive customer experience have better chances of having customer retention A recent survey showed that people buy from businesses based on a good customer experience alone. Some customers are even open to purchase more from the business that makes them feel important. Customer experience touches all aspects of a business from the […]
How Much Does It Cost for Missed After-Hours Calls?
Many businesses have switched to remote work environments and some employees have work hours that are flexible. This has resulted in companies implementing after-hours calls or customer service. This is a novel strategy but can be devastating to a business that only has an 8 hours answering service. A business should ask “How many calls […]
Do You Need a Virtual Receptionist?
The terms “virtual;receptionist” is one that you may have encountered when looking for customer service options. To be clear, an answering service is different from virtual reception work but both can be beneficial to the business. Definition of a virtual receptionist service A virtual receptionist is a live person who works remotely and offering the […]
Services Virtual Assistants Can Handle
Many entrepreneurs have the idea that virtual assistants or VAs are only for administrative and mundane processing work. This article provide other tasks that virtual assistants can do to help businesses, These services actually fall under the umbrella of virtual services: GENErAL ADMIN SERVICES This task is different from specific administrative work that maybe assigned […]
Outsource Your Live Answering Service
You may have questions about outsourcing your live answering service. It is a concept that has been around for decades and until now is being resorted by businesses. Questions on how to get started and how your business can benefit from partnering with a provider are the most common. Description of a live answering service […]
About Customer Experience
Customer experience or CX can mean different things to people. The diversity of perception for CX makes it difficult for companies to implement an efficient and positive CX. In this article, we will try to define and discuss what customer experience is and why a business should see to it that it provides positive CX. […]
Building an Effective On-Call Schedule
Businesses can use an online on-call schedule to establish who is available to respond to incidents at any time. When it comes to this type of service, businesses must plan. With the right service provider and tools for the right processes, the on-call calendar will be managed effectively and efficiently. This schedule can also help […]
Tasks That Virtual Assistants Can Do
Hiring virtual assistants can be an advantage for business. Barbara’s Answering Service compiled a list of tasks that VAs will be able to achieve for you. Consider this a checklist of what you want them to do. You can contact Barbara’s Answering Service when you want to establish VA tasks according to their classification Below […]
What to Avoid When Dealing with Customers
Dealing with customers may not be all that good. . There are many unspoken issues that customers do not say at all. It is a good practice to be sensitive and know what customers dislike. When dealing with customers consider human behavior. Why do people react to certain happenings? What pleases them? What best practices […]
Types of Answering Services
There are different types of answering services that can help support a business. Some types are telephone answering services, industry based answering service, automated answering services and general call centers. Every type has different advantages. This is the reason why the right type of service must be identified before subscription or installation. Choosing one that […]