How virtual receptionists help real estate agencies
A virtual receptionist can be a great addition to any busy real estate agency. Even during off-hours and holidays, the real estate agency must take care of contacts. There should always be someone to handle calls. Assuming that real estate agents can attend to this task may not be a good option and can be […]
Top 5 Virtual Receptionist Benefits
It is common for small businesses and startups to hire a virtual receptionist o save money, time and exude a professional experience for their clients. Other businesses that experience rapid growth can readily add virtual receptionists to take on tasks like message handling, route calls and deal with urgent calls. Some tasks that need 24/7 […]
Digital Call Recording for Your Business
Digital call recording automatically records incoming and outgoing business calls. This facility is vital for businesses that need to monitor call agents to maintain quality of customer service. Call monitoring is also used for training new employees and see how they are progressing. One other advantage is recorded calls can be a tool for resolving […]
Top Virtual Receptionist Benefits
We have gathered the top virtual receptionist benefits that business owners should consider. Foremost reason is the image boasting benefit that a virtual receptionist can have for the organization. Such customer service will be appreciated by everyone from clients to affiliates. Maintenance of a professional image Having a loyal customer base for current and potential […]
Importance of Connecting the Salesforce to Customers
Are you thinking of effectively connecting the salesforce to the customers? Would you like a system that could improve marketing efforts and strategies? One way to improve customer service is by knowing how clients feel about the product and what their concerns are. Getting feedback and bringing these to the salesforce creates awareness leading to […]
Setting Up an On Call Calendar
A service company must set up an on call calendar if it is to compete with others. With the right process and tools, one can be effectively set up. This would be a great boost to customer support services. The on call calendar identifies and addresses issues in a fast manner that prevents damage to […]
Reasons Why You Need a Call Recording Service
Call recording is fast becoming an important component in contact centers. Many businesses have incorporated this function in order to drive better results for customer service and their brands. DIgital recording solutions are now bundled with contact centers that are cloud-based. Coupled with analytics and agent coaching systems, they can be an important part of […]
Implement a Proactive Customer Service
A proactive customer service that is ideal is one that provides a convenient and personalized customer experience. This is when a support service can immediately answer client concerns and address the needs specific to the client even before the client avails of the service, A lot depends on the customer support staff especially when they […]
Answering Service Trends to Watch this Year
The answering service industry has also been impacted by technology advancements. For this year, some answering servuce trends are worth watching and implemented. A more responsive omnichannel support Businesses must implement omnichannel ways for customers to contact them. Research has shown that customers are more and more demanding when it comes to customer service.. E-mail, […]
Spotlight: Virtual Receptionists
Virtual receptionists answer calls or greet clients when they call. But nowadays, they are given more tasks. The virtual receptionist must have a good product or service knowledge to be able to answer a wide range of questions from the clientele. In this manner, they become a part of the sales and marketing team. There […]