An answering service can also take on an important role in getting sales leads and even closing sales them. Research shows that it is five times more expensive for businesses to sell a product or service to a new lead as opposed to selling the same to a current or existing customer. Closing an inbound lead is very critical to business success as well as keeping the pool of customers especially during these challenging times. If the business goal is to use inbound sales leads by phone to meet revenue success, working with a professional answering service can get the results that are wanted.When you partner with an answering service, you can generate, or more importantly close, more leads from both new and existing customers for your business – consider the points below.
Pre-qualification of leads
The answering service agents are trained to answer vital questions that can gauge the caller’s interest in the product or service.
No missed calls
The business can surely capture all leads at the critical stage of contact when every call is professionally received. There is no business loss due to missed calls or inquiries.
Immediate appointments are set for leads that show interest
When the answering service agents capture leads, they can immediately set appointments for callers who show interest for the product or service. This improves the chances for sales conversion and further contact and engagement with the customer.
Gather important information for the marketing team
The answering service agents can gather more information about the customer like how they found the product, where they are located or how many products they use. All of these are important for the sales and marketing team of the company.
Encourage positive testimonials or reviews
Social media has now become the venting forum for complaints or compliments about a product or service. When a professional service handles inquiries and/or complaints, it is assured that it will be addressed. This can result in good reviews posted on social media which can be influential to the brand.
Processing of orders is a priority
Once an order is placed, this can be attended immediately. Service or delivery time will be fast and this would be appreciated by customers. In turn, more leads are made because of positive feedback from current customers.
Promote professionalism in lead generation
The service agents are professionals who seamlessly represent your company. They are considered extensions for the brand. This type of professionalism ensures the business entrepreneur that a good customer experience is given and this will make the company stand out from the rest of the competition.
Barbara’s Answering Service is an experienced and technologically advanced provider that can help your business attain its goal. The agents are highly trained and can handle and respond to incoming calls in a manner that is specified. You will never miss an important call with Barbara’s Answering Service. We use the latest technology available and ensure timely delivery of leads to your team. Contact us now and learn how to take your lead generation effort to the next level.