Retail owners can benefit from VA services. As a business owner, can be burdened by mundane tasks like attending to customer orders and generally running the business especially when there is an online presence. When this happens the business owner has no time to develop the business and revenues will surely be affected. A virtual assistant will then be needed to take care of processing and other repetitive work thereby freeing the business owner of these tasks.
It is good to identify the areas of the business that a VA can handle. Such tasks are simple and repetitive
Customer Service Task
A study made by the Harvard Company REview revealed that business owners spend 3% of their time dealing with customers. Two hours per week is spent with clients who are essential for business success.
WIth the business owner handling other matters, customer care may be taken for granted. Customer service in this regard is not sustainable if the goal is to grow and have profits. The disadvantage of hiring in-house personnel is that it is expensive and may not be a good idea especially when the retail business is small.
A virtual assistant that is experienced in customer care can also take care of email, social media as well as live chat with the customers. Inquiries can be answered real-time. Many customer conversions are made after VAs attend to them, A VA can assist the customer through the sales process providing a very good customer experience. A VA can engage clients and find opportunities to upsell and even cross-sell products.
PR and Marketing Tasks
Retail business success depend on a strong presence. Distribution of flyers, word-of-mouth marketing and online marketing should be resorted to achieve a strong marketing presence. A retail business must consider having a website. E-commerce has changed the business landscape and has made retail businesses accept an online presence.
Many virtual assistants focus on marketing and PR work. A VA can take of social media postings and organize content. But a business owner that the more sophisticated the tasks are, the more it will cost,
Website Maintenance Tasks
AN ordinary virtual assistance may not have skills to work on website maintenance. But there are experienced ones that can handle this task. A business must update online presence. The task must be assigned to someone who has the qualifications to handle website management.
The VA can do the following when it comes to website maintenance:
- Make images that are of good quality
- Check pages for broken links
- Make regular updates for content especially promotion and marketing
- Post latest news about products or services
- Upload images and articles on blog
Manage Inventory, Order Fulfillment and Processing
This task is the usual time-consuming and monotonous for the business owner but it is an important part of the business. If the business needs a VA, this is one task that should be given.It is the easiest to outsource since it is a straightforward one. It is usually the easiest to outsource as it is very straightforward,
The VA can handle tasks relating to order processing including order input, shipping and billing. The task of compiling orders. Managing invoices and day to day activities relating to inventory. The VA can also handle stock levels.and notify the business owners once it is necessary to replenish stocks.
Advantages of Hiring a Virtual Assistant
A VA can assist the small business from customer service to admin tasks as well as website work. While skills are needed when assigning a VA to a certain task, there are specific characteristics that they should have.
Besides trustworthiness and reliability, the virtual assistant must be able to multitask. They are professionals who can take on tasks.
The business owner must know what to assign then fit the assignment to the person. Hiring a VA will increase productivity and the business owner can address all the business’ revenue generating objectives.
Call on Barbara’s Answering Service when you need a VA and let them set up something beneficial to your business.
.
It is good to identify the areas of the business that a VA can handle. Such tasks are simple and repetitive
Customer Service Task
A study made by the Harvard Company REview revealed that business owners spend 3% of their time dealing with customers. Two hours per week is spent with clients who are essential for business success.
WIth the business owner handling other matters, customer care may be taken for granted. Customer service in this regard is not sustainable if the goal is to grow and have profits. The disadvantage of hiring in-house personnel is that it is expensive and may not be a good idea especially when the retail business is small.
A virtual assistant that is experienced in customer care can also take care of email, social media as well as live chat with the customers. Inquiries can be answered real-time. Many customer conversions are made after VAs attend to them, A VA can assist the customer through the sales process providing a very good customer experience. A VA can engage clients and find opportunities to upsell and even cross-sell products.
PR and Marketing Tasks
Retail business success depend on a strong presence. Distribution of flyers, word-of-mouth marketing and online marketing should be resorted to achieve a strong marketing presence. A retail business must consider having a website. E-commerce has changed the business landscape and has made retail businesses accept an online presence.
Many virtual assistants focus on marketing and PR work. A VA can take of social media postings and organize content. But a business owner that the more sophisticated the tasks are, the more it will cost,
Website Maintenance Tasks
AN ordinary virtual assistance may not have skills to work on website maintenance. But there are experienced ones that can handle this task. A business must update online presence. The task must be assigned to someone who has the qualifications to handle website management.
The VA can do the following when it comes to website maintenance:
- Make images that are of good quality
- Check pages for broken links
- Make regular updates for content especially promotion and marketing
- Post latest news about products or services
- Upload images and articles on blog
Manage Inventory, Order Fulfillment and Processing
This task is the usual time-consuming and monotonous for the business owner but it is an important part of the business. If the business needs a VA, this is one task that should be given.It is the easiest to outsource since it is a straightforward one. It is usually the easiest to outsource as it is very straightforward,
The VA can handle tasks relating to order processing including order input, shipping and billing. The task of compiling orders. Managing invoices and day to day activities relating to inventory. The VA can also handle stock levels.and notify the business owners once it is necessary to replenish stocks.
Advantages of Hiring a Virtual Assistant
A VA can assist the small business from customer service to admin tasks as well as website work. While skills are needed when assigning a VA to a certain task, there are specific characteristics that they should have.
Besides trustworthiness and reliability, the virtual assistant must be able to multitask. They are professionals who can take on tasks.
The business owner must know what to assign then fit the assignment to the person. Hiring a VA will increase productivity and the business owner can address all the business’ revenue generating objectives.
Call on Barbara’s Answering Service when you need a VA and let them set up something beneficial to your business.
.