About Customer Experience
Customer experience or CX can mean different things to people. The diversity of perception for CX makes it difficult for companies to implement an efficient and positive CX. In this article, we will try to define and discuss what customer experience is and why a business should see to it that it provides positive CX. […]
Building an Effective On-Call Schedule
Businesses can use an online on-call schedule to establish who is available to respond to incidents at any time. When it comes to this type of service, businesses must plan. With the right service provider and tools for the right processes, the on-call calendar will be managed effectively and efficiently. This schedule can also help […]
What to Avoid When Dealing with Customers
Dealing with customers may not be all that good. . There are many unspoken issues that customers do not say at all. It is a good practice to be sensitive and know what customers dislike. When dealing with customers consider human behavior. Why do people react to certain happenings? What pleases them? What best practices […]
Types of Answering Services
There are different types of answering services that can help support a business. Some types are telephone answering services, industry based answering service, automated answering services and general call centers. Every type has different advantages. This is the reason why the right type of service must be identified before subscription or installation. Choosing one that […]
Digital Call Recording for Your Business
Digital call recording automatically records incoming and outgoing business calls. This facility is vital for businesses that need to monitor call agents to maintain quality of customer service. Call monitoring is also used for training new employees and see how they are progressing. One other advantage is recorded calls can be a tool for resolving […]
Top Virtual Receptionist Benefits
We have gathered the top virtual receptionist benefits that business owners should consider. Foremost reason is the image boasting benefit that a virtual receptionist can have for the organization. Such customer service will be appreciated by everyone from clients to affiliates. Maintenance of a professional image Having a loyal customer base for current and potential […]
Importance of Connecting the Salesforce to Customers
Are you thinking of effectively connecting the salesforce to the customers? Would you like a system that could improve marketing efforts and strategies? One way to improve customer service is by knowing how clients feel about the product and what their concerns are. Getting feedback and bringing these to the salesforce creates awareness leading to […]
Setting Up an On Call Calendar
A service company must set up an on call calendar if it is to compete with others. With the right process and tools, one can be effectively set up. This would be a great boost to customer support services. The on call calendar identifies and addresses issues in a fast manner that prevents damage to […]
Reasons Why You Need a Call Recording Service
Call recording is fast becoming an important component in contact centers. Many businesses have incorporated this function in order to drive better results for customer service and their brands. DIgital recording solutions are now bundled with contact centers that are cloud-based. Coupled with analytics and agent coaching systems, they can be an important part of […]
Customer Service Skills Needed by Call Center Agents
An ace customer service has professional agents or operators to handle this important business process. Outlined herewith are important skills that operators must have to further boost the success of an answering service provider. Empathy Operators or agents must have empathy. Staying cool under fire from annoying and rude clients is the test of professionalism. […]