Key Customer Service Trends to Watch
Customer self-service is an important trend to monitor for this year. Although this started many years ago, improvements have been made. Un the US, customers expect self service support on the website. This includes an FAQ page or a library of topics. Social media is used as a main media channel\ One great approach to […]
Improve eCommerce Customer Service
If your eCommerce customer service is already in place then you are on the right track. Your business is a step closer to having to a seam;ess and personal relationship with your customers.However. The service does not stop with what you are currently doing. As in anything, you need to improve customer service in order […]
Advantages of a Live 24/7 Answering Service
Not all businesses need a live 24.7 answering service. It might be complicated if such a service is implemented in-house. The alternative is to partner with a reliable answering service company. When implemented this would be an advantage and make a difference to the day to day operations. You can set your business apart from […]
Developing Excellent Customer Service
This article deals on how customer-facing employees can develop excellent customer service skills. The tips given are targeted towards customer service agents, service management and operations making better and memorable experience for the customer. Customer Service is Important Every customer service representative or agent is a brand ambassador. Each interaction with clients can make or […]
Benefits of a Property Management Answering Service
One essential element in property management is the ability of the realtor to maintain the inventory to generate income. Many real estate companies include marketing, leasing, sales and customer service. A property management answering service can provide a streamlined service to support the network of property services. Usually, it is a virtual receptionist who will […]
For Physicians: Why an On-Call Calendar is Necessary
Many physicians discount the importance of an on-call calendar for their schedules. Some do not realize the importance and its effect on patient care. Others take a while to implement because they may have no knowledge on how they can implement. Barbara’s Answering Service has been working for physicians and their clinics or hospitals for […]
Importance of Customer Service During Crisis
Businesses who have its customer service in place have nothing to worry about during normal circumstances. However, when there is a crisis like the COVID 19 pandemic where all sense of normalcy was changed then there is a need for adjustment and quick thinking. When catastrophes or pandemics happen, businesses that can still provide good […]
Build an Outstanding Customer Experience Strategy
Businesses that provide positive customer experience have better chances of having customer retention A recent survey showed that people buy from businesses based on a good customer experience alone. Some customers are even open to purchase more from the business that makes them feel important. Customer experience touches all aspects of a business from the […]
How Much Does It Cost for Missed After-Hours Calls?
Many businesses have switched to remote work environments and some employees have work hours that are flexible. This has resulted in companies implementing after-hours calls or customer service. This is a novel strategy but can be devastating to a business that only has an 8 hours answering service. A business should ask “How many calls […]
Do You Need a Virtual Receptionist?
The terms “virtual;receptionist” is one that you may have encountered when looking for customer service options. To be clear, an answering service is different from virtual reception work but both can be beneficial to the business. Definition of a virtual receptionist service A virtual receptionist is a live person who works remotely and offering the […]