Developing Leads with an Answering Service
An answering service can also take on an important role in getting sales leads and even closing sales them. Research shows that it is five times more expensive for businesses to sell a product or service to a new lead as opposed to selling the same to a current or existing customer. Closing an inbound […]
Answering Service Solutions
Answering service solutions are essential for small and big businesses. Why? Foremost, because it provides a positive customer relationship. The challenge is in finding the right answering service solution that is an exact match to the business needs. Below are some answering services solutions available for business operations: Virtual Receptionists Virtual receptionists usually work from […]
Customer Service Skills Needed by Call Center Agents
An ace customer service has professional agents or operators to handle this important business process. Outlined herewith are important skills that operators must have to further boost the success of an answering service provider. Empathy Operators or agents must have empathy. Staying cool under fire from annoying and rude clients is the test of professionalism. […]
How To Get The Best Answering Service
Here is one key to determine a good answering service. In a survey conducted by American Express, they concluded that “2/3s of those surveyed or 68% said that a pleasant representative was a key to their recent positive service experience and that 62% said that representative knowledge or resourcefulness was also a key.” The same […]
Professional Answering Service Deliver Top Customer Service
A professional answering service establishes a great customer first impression. A lot of calls are missed when companies or offices attempt to do and organize many tasks at one time. A dedicated receptionist may be too much for a small business. An answering service may be a good option. This service is indispensable and should […]
How Missed Calls Can Affect a Business
Businesses must consider missed calls. Owners do not like this to happen but it is a reality. Even in this digital age, phone calls are still important even if there are other alternative means like emails and social media. Here are some statistics to show the impact of unanswered calls on a business: 80% of […]
Signs Your Business Needs an Answering Service
An answering service may be needed to make a step forward for growth. Many businesses may not yet realize the importance of client calls or when they do, they may not know how to deal with the volume. Competition in any kind of business exists and a company should have an edge over others. An […]